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Outgoing email is blocked by my ISP

Some ISPs block outgoing email that isn't delivered through their own mail servers. This can help prevent spam but it also stops you from using your Advanced mailbox's SMTP server.

A quick and easy solution is to change the port that your email software uses to send outgoing email. We have provided port 225 for outgoing email, in case your ISP blocks the standard port 25.

Outlook 2003

Step 1: Open Outlook 2003.

Step 2: Click the Tools menu, then click E-mail Accounts.

Step 3: In the E-mail Accounts wizard, select the radio button beside View or change exisitng e-mail accounts, then click the Next button.

Step 4: Highlight your Advanced mailbox account and click the Change button.

Step 5: Click the More Settings button, which will open a new window.

Step 6: Click the Advanced tab, enter 225 (or 587 for AOL customers) in the Outgoing server (SMTP) text-box, then click OK.

Step 7: Click Next, then click Finish.

Your email will now be sent, using port 225, to your standard mail server. This should solve the problem of your ISP blocking outgoing email to mail servers other than their own.

Outlook Express

Step 1: Open Outlook Express.

Step 2: Click the Tools menu, then click Accounts.

Step 3: Highlight your Advanced mailbox account and click the Properties button, which will open a new window.

Step 4: Click the Advanced tab, enter 225 (or 587 for AOL customers) in the Outgoing server (SMTP) text-box, then click the OK button.

Step 5: Click the Close button to complete the change.

Your email will now be sent, using port 225 (or 587), to your standard  mail server. This should solve the problem of your ISP blocking outgoing email to mail servers other than their own.

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